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Reservation|Suitengu withB

Frequently Asked Questions



ABOUT CHECK IN & CHECK OUT TIME?

Check in is possible from 3pm to 1am. Check out is 11am.
・Please consult us beforehand about checking in at other times. Please understand that everyday from 11am to 3pm we are cleaning the facility and therefore are unable to respond to requests about early checkin. Depending on room availability, we may be able to respond in emergency cases such as the guest feeling unwell or missing late trains.
・Please let us know in advance if your planned arrival or departure time changes, so that we can make the right preparations in order for you to check in comfortably.
! The entrance is locked after 1am and only guests who have already checked in will be able to enter with a key.


CAN YOU RECEIVE / STORE MY LUGGAGE ?

Yes, on the day of your check in, you can come bring in your luggage early. And on the day of your check out, you can leave your luggage and come back for it later.
We will accept your luggage free of charge at the front desk. The reception hours for lugagge are from 8am to 1am.
! However, iIf you wish to store your luggage on other days than your check in and check out days, it costs 200 yen per day per person.


IS THERE CURFEW?

There is no curfew. However, for security reasons our entrance is locked from 1am to 7am. Once you have checked in, we will give you the key, so you can freely exit and enter anytime at night or early morning. From 1am to 7am the front desk closes and our staff is on call.


DO YOU HAVE DOUBLE BEDS? CAN 2 PEOPLE USE 1 BED?

No, sorry. All our beds are for one person only.


ARE THERE CANCELLATION FEES?

You can cancel your reservation free of charge up to 1 day before your scheduled check in. After that, the cancellation policy is as follows.
・Cancel up to one day before scheduled arrival: Free of charge
・Cancel on the day of scheduled arrival: Fee equal the price of the first night of your reservation
・NO SHOW: Fee equal the price of the whole reservation


IS THERE A PARKING LOT?

No, sorry. Please use paid parking lots in the vicinity.


DO YOU HAVE A SMOKING AREA?

Smoking is forbidden inside our hostel. However we provide you a space for smoking on the outside staircase. Please ask staff to show you.

 

 

  • 2-11-3 Nihonbashikakigarachō, Chūō-ku, Tōkyō-to 103-0014

Address

Nihonbashi-Suitengu Bldg.4F, 2-11-3 Nihonbashikakigarachō, Chūō-ku, Tōkyō-to 103-0014

Phone

E-mail

info@withb.jp